Refund Policy

At LaLa Florist, every arrangement is made by hand in our Baldwin Park shop on the day it is delivered. Because fresh flowers are perishable, our policy works a little differently from a regular retail store — please read below, and call us at (626) 489-1028 if anything is unclear. We would always rather fix a problem than lose a customer.

Fresh flowers and arrangements

Fresh flowers, bouquets, vase arrangements, standing sprays, wreaths and funeral pieces cannot be returned once they have been delivered or picked up.

If there is a genuine quality problem — for example, flowers that arrive damaged, wilted on arrival, or clearly different from what you ordered — please contact us within 24 hours of delivery and send us a photo of the arrangement. We will make it right with one of the following, at our discretion: a replacement arrangement, a partial refund, or a full refund to your original payment method.

To help your flowers last, please keep them in water, away from direct sunlight and heat, and trim the stems every couple of days. Once an arrangement has been in your care beyond the 24-hour window, we cannot offer a refund for natural wilting.

Substitutions

Fresh flower availability changes daily. If a specific flower or color in your order is unavailable, we may substitute a flower of equal or greater value in a similar style and color without notice. If the main flower of your arrangement is unavailable, we will contact you before making the arrangement whenever time allows.

Delivery issues

If a delivery cannot be completed because the address provided was incorrect or incomplete, or because no one was available to receive it and there was no safe place to leave it, a re-delivery fee may apply. Orders left in a safe place at your request (for example, at the front door) are considered delivered once our driver has left them there.

If we miss your requested delivery date because of an error on our side, you may choose a full refund or free re-delivery on the next available day.

Non-perishable gifts

Gift items that are not fresh flowers — such as balloons, stuffed animals, chocolates (unopened), vases and gift baskets' keepsake items — may be returned within 7 days of purchase, unused and in their original packaging, with your receipt. Return shipping or drop-off is at the customer's cost unless the item arrived damaged or we sent the wrong item.

How to request a refund or return

Call or text us at (626) 489-1028, or visit us in person:

LaLa Florist
4506 Maine Ave, Suite A
Baldwin Park, CA 91706

Opening hours: Monday–Saturday 9:00 AM – 6:00 PM, Sunday 9:00 AM – 5:00 PM.

Approved refunds are issued to the original payment method, usually within 5–10 business days depending on your bank. Orders placed through third-party platforms (such as DoorDash, FTD or Teleflora) are subject to that platform's refund process — please contact us and we will help you through it.